HELP

Frequently asked questions.

When and how do I pay?

Pay for your booking on our website, and your stay is confirmed instantly. We accept debit and credit cards only, and do not accept cash on arrival.

How do I cancel my booking?

Our cancellation policy: Full refund if you cancel within 48 hours of booking and your check-in date is at least 14 days away. 50% refund if you cancel at least 7 days before check-in. No refund for cancellations made within 7 days of check-in. Our Guest Experience Team is available 24/7 to help you cancel. Booked through another site? Please cancel or change your booking through the site you used. Other sites often have stricter cancellation policies, so check them before you book and contact them directly with any questions.

No keys? So how do I get in?

Check-in at RHB is self-service, for your safety and our team’s. We send your check-in instructions before you arrive, so you can let yourself in whenever suits you.

How do I connect to the Wi-Fi?

Each Rohb property comes equipped with it’s own private Wi-Fi network. If you have an upcoming stay with us, you can view your Wi-Fi information in the check-in instructions of your reservation.

How can I reach you?

Email us at info@rhbsa.com or message us on WhatsApp at +966 9200 31336. We are always here to help.